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Frequently Asked Questions

Check out the most frequently asked questions about how membership of the club works. If after reading this section you still have some doubt, do not hesitate to Contact Us.

FAQs

General

Stopover

A stopover is normally a public house carpark where, with permission from the Landlord/Landlady you can park overnight in a similar way to the motorway service station or supermarket carpark. They are normally used as overnight layover locations allowing you to break-up your journey, saving you from having to drive for excessive periods to get to your final destination.

Campsite

A campsite is a registered site, licenced for long periods of camping and allows activities such as the erection of an awning, use of BBQs, playing of ball games etc.

It pays to check first

We highly recommend that you contact the Landlord/Landlady before your arrival. Some locations may be very popular and others may have limited space so it pays to check first - remember to tell them that you are a Motorhome Stopover member.

No catch, but...

While it is perfectly acceptable to stay for free the Landlord/Landlady would really like you to come in and have a few drinks and maybe a meal, you've got to eay anyway right. How much you spend is up to you really, a couple of glasses of coke or maybe a full roast dinner with a few ales.
It's really up to you how much you spend - remember, you're not having to pay site fees so you can splash out a bit and still make a saving.

It all depends

Some sites may only be able to offer you a place to park and little else, but most will have other facilities such as waste water disposal, outside taps and Wifi.
You can check the available facilities on the website after logging in or by using our mobile apps (available for Android and iOS devices) and of course you can confirm this when you contact the location.

Electricity

As for electricity, where it can be provided, some locations do ask for a small donation for this service. Be sure to ask when you contact them about your stay.

Member Recommendation

Many of our locations have been recommended by our members after speaking to the Landlord/Landlady about the benefits. They submit their details via our Contact Page and after a short verification process the location is added for other members to access.

Landlords/Landladies

Many locations have been directly added by the Landlord/Landlady who have heard about the site by word of mouth or a web search. While the site will soon allow location 'owners' to submit and manage their details this can currently be done via the Contact Page.

It's best to check first

All of our locations list the maximum length of vehicle they can accomodate and by using the website you can quickly filter out those which cannot (this filter feature is coming to the mobile apps soon - but you can still view the maximum length for a location in it's details).
We advise that you contact the Landlord/Landlady first to confirm that your vehicle will fit - even if the location details say that it will, they may be full up or may have advice on how to approach the carpark for an easier entry.

The Developers

On The Fence Development are responsible for developing, hosting and maintaining this website as well as developing, distributing and maintaining the mobile apps.

They are not responsible for the day to day running of the service, i.e. the maintenance of the stopovers or their details. They do provide support for the website and the apps, i.e. fixing of bugs and the adding of new features.

If you encounter a technical problem with the website then please let us know via our Contact Page and we will forward your message on to them. If you are a user of the mobile app then you can email them directly from the 'About Page' within the app.

Drop us a line

While we can't answer every question here you can always send us your question via our Contact Page and we will get back to you as quickly as we can.

Registration, Membership and Passwords

Don't Panic!

Because of the way we securely store your password we are not able to simply email it to you - we don't know what it is and that's a good thing! If we don't have it, then nobody can steal it from us.

So, in order for you to regain access to your account you can request a password reset code be sent to the email address you registered with. The process is quick and easy with the email explaining what you need to do next.

To request your password reset code, simply head over to the Forgotten Password Page and follow the instructions. Of course, if you continue to have problems you can always contact us via our Contact Page.

Your Profile Page

Once you have logged in you will see a 'My Profile' link in the top menu. Clicking on this will display your profile information along with details of all you subscriptions, past and present.

Absolutely

You can change your password by logging into your account and click the 'My Profile' option from the top menu (this is only displayed once you have logged in). On your profile page you will see a button to allow you to change your password

Please note that your password must contain at least 8 characters, at least one upper case letter, at least one lower case letter, a number and one special character (!&@#$%^&*).

Technology is great when it works...

.... but sometimes it lets us down and we have to do things the old fashioned way.

Sometimes it can take PayPal a little longer than normal to confirm that your payment was successfully processed - Please be patient and give try again later, it can take an hour or so for PayPal to notify us.

If you are still unable to access the Stopover then please contact us via the Contact Page with the email address and vehicle registration number that you registered so that we can look into it for you as quickly as we can.

Your Profile Page

You can download your membership card and windscreen badge by logging into your account and clickint the 'My Profile' option from the top menu (this is only displayed once you have logged in).

On your profile page you will see a button to allow you to download your membership badge which is an A4 PDF document that you can print out (it doesn't have to be colour!) and cut out each section.

Mobile Application

From the App Stores

There are iPhone and Android versions of the app which will allow registered users with active subscriptions to access the Stopover List while on the move.

Get it on Google Play

Only Registered Members with an Active Subscription can use the App

While the app is free and can be installed by anyone, only registered members with an active subscription will be able to login and access the Stopover list.

Users who install the app will be required to login with valid credentials which are then validated to ensure they have an active subscription.

There are a few reasons why this may have happened...

  • An upgrade to the application has required you to log out so that additional security can be applied - this happened with version 1.1.0
  • Your subscription has expired and you no longer have access to the stopover list. Please login via the website, navigate to your Profile page and check your subscription status
  • Something went wrong will the app attempted to authorise your request and it needs you to enter your password again.

Don't Panic!

There are many reasons why you might not be able to login to the app, some of which are outside our control, e.g. the internet is currently not accessible from your device.

Assuming you have a stable Internet connection on your device then the biggest cause of login failures is the use of the wrong username and password - we all get them wrong sometimes :-)

Did autocomplete on your device change what you typed in?
Is CAPS LOCK on.?

Navigate to the website and try the same crendentials there - do they work there (the app uses the same authentication system so if it works for one it should work for the other)

If you can't login into the website either then we suggest you use the 'Forgotten Password' link on the Login page to reset it. This will send an email to your registered email address so make sure you have access to your Inbox and follow the instructions.

If you CAN login to the website but still cannot login to the app then please contact us via our Contact Page providing your registered email address but NOT your password. We will investigate as quickly as we can.

Drop us a line

If you have a question which is not answered then please feel free to drop us a line via our Contact Page

We will endevour to respond to you as soon as we can.